Smart Service Spotlight: Nuwriy Nienkirchen

Who has two thumbs and a very cute hedgehog? This guy.

Every month we will be doing an employee spotlight, showcasing someone on the Smart Service crew. This month, we’ll talk to the new Customer Support Manager, Nuwriy Nienkirchen, about his new promotion, his love for oldies, and his hedgehog, Koh. Nuwriy joins us from the comfort of his office, warmed by his space heater and a hot cup of Rooibos red tea (his favorite).

First off, how do you say your name?
Like “Corey”, but with an “N” instead of a “C”.

What is your role at My Service Depot?
My duties include overseeing the Help Desk and the people they’re calling on a day-to-day basis, making sure their schedules are available, making sure any scheduled appointments are coordinated, as well as running administrative duties for where we see our product going in the future.

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What are you listening to these days?
I listen to quite a bit, and that’s because I have interest in music myself; I’ve been a singer, I play guitar, bass, and keyboard. I play a couple different instruments, so the type of music I listen to is fairly broad. There are always the great staples like Buddy Guy, a blues musician, or Frankie Valli. Frankie Valli is fantastic.

Have you been reading anything?
I’m reading 100 Years of Solitude by Gabriel García Márquez.

Do you have any pets?
I have two fish and a hedgehog. One of the fish’s names is Sozan. The hedgehog is named Koh. We haven’t decided on a name for the other fish yet.

Before working here, what was the most unusual or interesting job you’ve ever had?
My family has always started their own businesses, so I’ve always been helping with whatever they did. My father does home restorations for Victorian homes. That involves everything from painting to pocket doors, and repairing them. That gets sort of complex and kind of weird because you have to see what you can find or make it yourself.

How would you describe My Service Depot?
Close, especially with the Help Desk. Everyone knows everybody. We are a very close group, it’s almost family like. We’re a small company and we like to pass that feeling off to our customers as well.

What has been your favorite interaction with a customer?
On the end of a training class I asked if they had any questions and the lady asked if I wanted to buy some ducks. They had some baby ducks they were trying to sell, but she was in Texas. That was pretty funny.

What has been your favorite project to work on at My Service Depot?
The online manual. That’s something I found very interesting, not just from the web design aspect of it, but also creating the videos, articles, and stuff like that. With the music stuff I do, I’ve always had a passion for writing. It was fun to go out of my comfort zone and, instead of writing lyrics or stories, to write something technical.

Any random fact about anything you could share with us?
Before nuclear non-proliferation, we came up with a way to get to the moon and mars via a nuclear powered rocket ship. It’s still the fastest way to travel through space, but we don’t use it because it’s, well, nuclear.

Other Smart Service Spotlight profiles:
Lucas McCarty, Account Executive