Smart Service Spotlight: Lucas McCartyBy Mahrukh Karimi on Tuesday, March 20, 2018
With a new promotion and a baby on the way, Lucas has been winning at the game of life.
I met with Lucas McCarty, former implementation specialist, new account executive, and almost-dad, to play pool and talk about work and life. In addition to his skills at the billiards table*, Lucas has some other hidden talents (bowling, dancing, and connecting with customers to name a few).
What’s the most exciting thing going on in your life right now?
I’m experiencing a big career change and I’m looking forward to my first child that will be due in May.
What is your role at My Service Depot?
I was the implementation specialist, but I am going to be moving to the sales department at the end of the month. There I’ll be handling individual customer accounts and making sure customers have everything they need to use Smart Service effectively.
What are you listening to these days?
Sports radio. All day, every day. Go Buckeyes!
Do you have any pets?
I have a cat that I hate to love and love to hate. He’s 13. He’s a spoiled brat.
If you could learn to do anything, what would it be?
I’d probably want to learn to skydive.
What is your favorite food?
Anything with soy sauce and rice—I’m all about Asian food.
And your favorite drink?
Besides a guinness? Black tea. No milk, lots of sugar.
How would you describe yourself in three words?
Punctual, enthusiastic, and positive.
What did you want to be growing up?
A professional bowler.
Do you have a hidden talent—besides bowling?
I can dance! I took like 7 years of ballet, 6-7 years of hip-hop. I liked it a lot. I’ve tried to get back into it a couple of times, but I have a really bad right knee that scares me.
Are you going to make your kid dance?
I don’t know. If I force my kid to do it, they might not like it at all. I’m kind of torn between that. I would love to see her play instruments. I absolutely love piano. My major in school was actually music composition. So I know how to play a lot better than I can actually play.
Before working here, what was the most unusual or interesting job you’ve ever had?
Working on a golf course. I got to do a little bit of landscaping, plumbing, and irrigation. No day was standard.
How would you describe My Service Depot?
We’re a family. We’re very professional, but it’s very tight-knit. I think we do a very good job keeping the friend vs. employee relationship kind of separate.
What has been your favorite interaction with a customer?
One time I had a call with a pest control customer. They were going out to do an ant job and I proceeded to tell the woman jokingly that I wasn’t able to help her because I have a deep love for ants. She laughed and asked a couple questions about my interest in ants. It was a funny interaction.
What has been your favorite project to work on at My Service Depot?
The webinars. Our customers really respond to them. Plus, it’s a free service and I feel like our customers get a lot of value out of it.
Any random fact about anything you could share with us?
There are more visible stars in the universe than there are grains of sand on the earth.
*For those of you wondering, Lucas beat me at pool. Twice.
Previous Smart Service Spotlight profiles:
Nuwriy Nienkirchen, Customer Support Manager