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Field Service Posts - The Smart Service Blog - Page 3

The Smart Service Dispatch

Your home for the latest field service news, business tips, and more.

August 9, 2022

 

Closing the Deal: Handling Customers Who Want To Haggle

“Well, I am interested, but that price seems high. Can you give me a better deal?”

Anyone who has sales experience in the HVAC industry has almost certainly heard these words (or others like them) while negotiating with a potential customer.

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Field Service Metrics and KPI for Measuring Success

In any industry, key metrics help define the pathway to success, providing a snapshot of the success of your business. With many indicators to monitor, you must keep track of crucial figures, especially those based on customer satisfaction. In the field service industry, it’s also prudent to know how well your techs perform when out at remote job sites. Because you cannot possibly watch and observe technicians all the time, you must monitor the metrics that speak to their effort. Monitoring the right numbers closely will ensure your customers remain happy and that work occurs with the proper diligence. Not sure where to start or what numbers will give you the best information? Read on to learn more about five crucial metrics relevant to any field service company.

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Grow Your Field Service Company’s Revenue With These Simple Steps

In business, there’s always room for growth. Your field service company makes no exception. Seemingly small adjustments to your work approach can have a significant impact on your bottom line. If you hope to grow your field service company’s revenue this year, consider the following tips and strategies.

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How Good Customer Records Can Enhance Customer Service

When running the office side of a service company, customer records seldom occupy your attention. Between juggling work order requests, handling emergencies, scheduling technicians, and making sure that everything runs smoothly, what office dispatcher has time to worry about pristine customer files? It may seem like a low priority, but maintaining good customer records makes a vital difference. Unique and thorough information on your clients could positively impact many areas of your operations, especially in the field service industry. Consider the following tips on how to accurately use your customer information. Discover what information can help provide better service.

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Better Advertise Your Field Service Company With Email Marketing

Field service businesses are always looking for new and innovative strategies to better market themselves. Your business may have tried direct mailers, advertising in a local newspaper, buying ad space in coupon magazines, creating radio ads, and other traditional forms of advertising to attract new customers. While many of these marketing channels can work effectively, sometimes each can consume a lot of time and effort—especially for a field service business.

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Top 3 Things to Look for In Field Service Software

Look around. All over the world, industries move to streamline every aspect of their business as part of the changing digital landscape. Medical industries keep patient records in a digital database. Financial industries create apps to help them do their taxes. Restaurants use self-ordering kiosks to process orders. No matter where you look, service software helps businesses succeed. Well, guess what? The field service management industry is no different.

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Want a scare? Read these common field service accounting errors.

On the Smart Service Blog, we strive to provide our readers content they’ll find valuable in the day to day operations of their service businesses. To do this, we’ll occasionally team up with other industry leaders. Such is the case this week, with the publication of the article 5 Common Field Service Accounting Errors on Capterra’s hugely popular field service management blog.

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Field Sales Pros, Get Organized!

Field sales is a tough racket. With all the travel, appointments, forms, and presentation materials, keeping things organized can sometimes feel like a lost cause.

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