My Service Depot | Friday, May 19, 2017When choosing a field service management software, comparing the different payment options available can make a critical difference in selecting one that best fits your company. Consider the affordability, value, and scalability of different payment models when making your decision.
Read More My Service Depot | Monday, May 15, 2017“Well, I am interested, but that price seems high. Can you give me a better deal?”
Anyone who has sales experience in the HVAC industry has almost certainly heard these words (or others like them) while negotiating with a potential customer.
Read More My Service Depot | Tuesday, March 28, 2017In any industry, key metrics help define the pathway to success, providing a snapshot of the success of your business. With many indicators to monitor, you must keep track of crucial figures, especially those based on customer satisfaction. In the field service industry, it’s also prudent to know how well your techs perform when out at remote job sites. Because you cannot possibly watch and observe technicians all the time, you must monitor the metrics that speak to their effort. Monitoring the right numbers closely will ensure your customers remain happy and that work occurs with the proper diligence. Not sure where to start or what numbers will give you the best information? Read on to learn more about five crucial metrics relevant to any field service company.
Read More My Service Depot | Wednesday, March 22, 2017In business, there’s always room for growth. Your field service company makes no exception. Seemingly small adjustments to your work approach can have a significant impact on your bottom line. If you hope to grow your field service company’s revenue this year, consider the following tips and strategies.
Read More My Service Depot | Wednesday, March 1, 2017Field service businesses are always looking for new and innovative strategies to better market themselves. Your business may have tried direct mailers, advertising in a local newspaper, buying ad space in coupon magazines, creating radio ads, and other traditional forms of advertising to attract new customers. While many of these marketing channels can work effectively, sometimes each can consume a lot of time and effort—especially for a field service business.
Read More Ben Yackshaw | Wednesday, August 10, 2016On the Smart Service Blog, we strive to provide our readers content they’ll find valuable in the day to day operations of their service businesses. To do this, we’ll occasionally team up with other industry leaders. Such is the case this week, with the publication of the article 5 Common Field Service Accounting Errors on Capterra’s hugely popular field service management blog.
Read More Ben Yackshaw | Monday, May 16, 2016We all love the cloud, but over reliance can be a recipe for disaster.
Read More Ben Yackshaw | Wednesday, March 30, 2016Field sales is a tough racket. With all the travel, appointments, forms, and presentation materials, keeping things organized can sometimes feel like a lost cause.
Read More Ben Yackshaw | Friday, February 13, 2015In 2015, it’s easy to feel overwhelmed by technology. With smart phones, tablets, laptops, and more all vying for your attention, it’s hard to determine what move your company should make. Should you embrace the efficiency and speed of new technology or stick with an old-fashioned, offline approach? It’s a tough question. Luckily, your friends at My Service Depot are here to help. We’ve prepared a handy infographic to help you draw your own conclusion. Is going mobile the right move for your service business? Take a look at what the numbers say!
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