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The Smart Service Dispatch

Your home for the latest field service news, business tips, and more.

August 9, 2022

 

Marketing With Online Field Service Reviews

In any industry, customer opinion counts. With so many avenues available online for customers to leave reviews of companies, some doubtlessly exist for your company. This creates an opportunity to respond to what consumers say about your organization. Online reviews represent a tremendous avenue for businesses to get feedback and acknowledge the needs of their customers.

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Scheduling Software Can Put Money Back in Your Pocket

The benefits of service scheduling software can increase a field service company’s productivity and assist in preserving hard-earned revenue. Going digital with field service software gives your business a competitive edge, allowing technicians to access schedules and customer data in the field. Service scheduling software speeds up the communication process by opening a direct line between field workers and administrative staff. This, in turn, cuts down on the time wasted entering data multiple times, eliminating the margin of error that ultimately costs money.

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What is Field Service Software?

Deciding whether your business needs field service software or dispatch software in order to run more efficiently is a complex process. Part of this complexity involves familiarizing yourself with all of the relevant terminology concerning these softwares. Fortunately, the Smart Service team can help make things simple! Use the definitions we’ve prepared below to learn the language and terminology of field service software. Do this, and you will be more prepared to decide if your business needs some!

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Smart Leads Product Demonstration

Most service businesses put a lot of time and money into building and maintaining their websites. If this effort weren’t already enough, many companies continue to pour money into marketing campaigns and SEO strategies in an effort to constantly drive traffic to their digital domains. Oftentimes, a website can feel like a money pit. After making so hefty an investment in yours, it’s important to get some return on all those hard-earned dollars. Enter Smart Leads. Smart Leads gives service businesses of all shapes and specializations the ability to turn website traffic into revenue. Check out this brief demonstration video to get an idea of how it works: Smart Leads ties a service request form on your website to the […]

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iFleet is now on Android!

For years, the work order app iFleet has been leading the charge for mobile-minded field service companies all over the world. During this time, this stellar mobile app was exclusive to iOS devices, namely the iPhone, iPad, and iPod Touch. Tens of millions of work orders were pumped through iFleet during this span. At My Service Depot, we’re proud to announce that this number is about to balloon even further. As of last week, iFleet is no longer bound by iOS exclusivity. That’s right, iFleet is now available on Android devices. Outfitting a workforce with the industry-leading work order app just got a whole lot easier. With both Android and iOS support, iFleet (and by extension, Smart Service) are now available across the […]

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Routzy: The Ultimate Sales Tool

Do you wish your service company had a better way to make sales in the field? Would you like to turn your sales reps into completely self-sufficient sales champions? Do you crave the ability to move from the moment you first contact a lead to the moment work is completed—in the same software system? Well, we’ve got some good news! This week, our team proudly unveiled the solution to all of your problems. Ladies and gentlemen, I’m proud to announce Routzy, the ultimate mobile sales tool! What is Routzy? Routzy is a do it all sales center condensed into a spiffy, intuitive iPad app. Give your reps Routzy, and you’ve given them a customer database that goes wherever they do. Watch with […]

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Payment Collection Changes

The ability to use a card reader to collect payments in the field is indispensable to small businesses, but businesses collecting payments in this manner should be aware of a major change credit card providers are about to unleash. To combat credit card fraud, all major credit card manufacturers have been mailing replacement cards equipped with EMV chips to consumers. These cards purportedly offer a more secure means of transaction. While any existing card reader should be able to process these new cards, a coming shift in credit card company policy should prompt your business to upgrade to a reader with the ability to read EMV chips: Starting October 1, the liability for incidents of credit card fraud will shift […]

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Payment Collection Services

With the rapid advancement of mobile technology, several hardware options have emerged for collecting credit/debit card payments in the field. The ability to process electronic payments on-site is a great way to instill your customers with a sense of your company’s professionalism and credibility. When asked, there are a few payment collection options our product specialists recommend. Square – Possibly the most recognizable name in the card collection game, small businesses everywhere use Square to process payments every day. It’s easy to see why. Square has no up-front cost or subscription fee. Instead, the service keeps 2.75% of every transaction. When coupled with an iPad, users can enjoy an expanded feature set, making Square a great option to pair with our iFleet […]

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