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Update 98: Custom Work Orders in iFleet, Technician Map View, Search by Email

The first quarterly release of 2017 adds a ton of great new content to Smart Service and iFleet. Educate yourself by reading about everything below!

Surge To Success With An HVAC Marketing Plan

When your HVAC company relies on word-of-mouth or a simple yellow page listing to generate new business, you’ll miss out on a tremendous opportunity to expand and grow your company. A single phonebook listing no longer does enough to convince potential customers to call you, especially given the increased percentage of people who search for service businesses online. An HVAC marketing plan that targets potential customers helps increase your leads and improve your brand identity, better publicizing your services.

Field Service Metrics and KPI for Measuring Success

In any industry, key metrics help define the pathway to success, providing a snapshot of the success of your business. With many indicators to monitor, you must keep track of crucial figures, especially those based on customer satisfaction. In the field service industry, it’s also prudent to know how well your techs perform when out at remote job sites. Because you cannot possibly watch and observe technicians all the time, you must monitor the metrics that speak to their effort. Monitoring the right numbers closely will ensure your customers remain happy and that work occurs with the proper diligence. Not sure where to start or what numbers will give you the best information? Read on to learn more about five crucial metrics relevant to any field service company.

Grow Your Field Service Company’s Revenue With These Simple Steps

In business, there’s always room for growth. Your field service company makes no exception. Seemingly small adjustments to your work approach can have a significant impact on your bottom line. If you hope to grow your field service company’s revenue this year, consider the following tips and strategies.

How To Be The Appliance Repair Business That People Want To Hire

The appliance repair industry faces external competition in ways other small businesses can’t really understand. As per capita disposable income grows (per the trend in the recent decade) Americans return to purchasing new appliances rather than repairing them.

It is therefore absolutely essential to put your own appliance repair business in as good a position as possible to be the appliance repair company that gets the call when something breaks down.

How Good Customer Records Can Enhance Customer Service

When running the office side of a service company, customer records seldom occupy your attention. Between juggling work order requests, handling emergencies, scheduling technicians, and making sure that everything runs smoothly, what office dispatcher has time to worry about pristine customer files? It may seem like a low priority, but maintaining good customer records makes a vital difference. Unique and thorough information on your clients could positively impact many areas of your operations, especially in the field service industry. Consider the following tips on how to accurately use your customer information. Discover what information can help provide better service.

What is Field Service Software?

Deciding whether your business needs field service software or dispatch software in order to run more efficiently is a complex process. Part of this complexity involves familiarizing yourself with all of the relevant terminology concerning these softwares. Fortunately, the Smart Service team can help make things simple! Use the definitions we’ve prepared below to learn the language and terminology of field service software. Do this, and you will be more prepared to decide if your business needs some!

Better Advertise Your Field Service Company With Email Marketing

Field service businesses are always looking for new and innovative strategies to better market themselves. Your business may have tried direct mailers, advertising in a local newspaper, buying ad space in coupon magazines, creating radio ads, and other traditional forms of advertising to attract new customers. While many of these marketing channels can work effectively, sometimes each can consume a lot of time and effort—especially for a field service business.

Join us at NAFED 2017!

Want to kickstart your business? Swing by booth 211 at the National Association for Fire Equipment Distributors Conference March 2-3 at the Monte Carlo Resort & Casino in Las Vegas to take a look at the fire protection software titan Smart Service. Fire protection and fire equipment distribution companies everywhere use Smart Service to handle their scheduling, dispatching, inspection reporting, billing, and equipment tracking needs.

8 Tips To Be An Effective HVAC Office Administrator

As an HVAC office administrator, you know your role is integral to the success of your company’s operations. Oftentimes it falls on you to put out fire after fire and to keep the office running smoothly. The issues you run into always seem to be unexpected and always seem to happen right when you were in the middle of doing something else. Well, you’re in luck. We’ve compiled a list of eight strategies that we think can help make your work life a little bit easier.