Why Brad Manter Uses Smart Service

On May 24th, 2018 by

Ever thought about implementing a field service management software system for your business? When making such a critical decision, it helps to learn from other business owners who have experience doing exactly that. We recently met Smart Service customer Brad Manter at the recent NAID Expo and listened as he recounted some details of his own software experience.

Brad Manter owns Without A Trace Mobile Shredding out of Portland, Maine. Without A Trace runs three shredding trucks, boasts a staff of six people, and has been in business for close to 15 years. For ten of those years, they’ve used Smart Service.

“The thing that really attracted me was the integration with QuickBooks,” Brad recalls. He remembers getting the software going after only a couple of days. “You can get up and running as you go. So, today you put in today’s work, tomorrow you put in tomorrow’s work and it doesn’t take long to get the whole schedule in there.”

Smart Service helped Brad easily digitize his current route-based scheduling practices, but it also helped transform his sales process. “What I’ve learned in this business is that he who goes to see the job first gets the job,” Brad recounts. “If I can convince the customer to let me come out and look at the job… if I can get out there with my iPad and give them a quote right there, I typically will get the job. At least three quarters of the time I do that, we get the job.”

“Because I can give them a quote right there on the spot, they’re kind of done,” Brad continues. “They’re going to move onto the other 18 problems they have on their desk because shredding’s just been taken care of. So it kind of shuts off the shopping piece of it. That’s a big deal.”

Brad isn’t the only business owner to solve a document destruction software search with Smart Service. Check out the success story behind Ryan Heezen’s A to Z Shredding in South Dakota. Or, request a free, personalized demo of Smart Service today.


Construction Heat Safety Tips for Construction Safety Week and Beyond

On May 3rd, 2018 by

When you’re working in construction, the summer months often mean more jobs. The weather is nice and with those sunny days come longer hours in the hot sun. While the influx of jobs is great for your wallet, you have to be careful so that you don’t fall a victim to the sun’s harsh rays. According to OSHA, “More than 40 percent of heat-related worker deaths occur in the construction industry.” If you’re not careful and fail to respect the heat, you won’t be able to work at all (?). Here at Smart Service, we want your business to run as smoothly as possible. So, we’ve compiled a list of construction heat safety tips to get you through the summer months!

Construction Risk Factors for Heat Illness

Some factors make certain construction workers more prone to heat illness than others. Workers and supervisors should take special precautions to keep themselves and their coworkers protected from heat illness. Yes, everybody wants to believe they’re too tough for the sun, but everybody has their limits!

Heat Illness Construction Risk Factors:

  • Age
  • Health conditions
  • Medications
  • Prior cases of heat illness

Preventable Heat Illness Construction Risk Factors:

  • Low liquid consumption
  • Overexertion
  • Inadequate clothing (dark, heavy, waterproof)

Construction Heat Safety Tips

While we can’t control the sun, we can control how we protect ourselves from it. These simple heat safety tips can help prevent sun illness at the construction site to keep you and your coworkers safe and protected.

1. Drink lots of fluids.

One of the ways your body regulates its temperature is by sweating. The massive puddles of sweat you leave behind when working all day in the sweltering heat are basically signs that your body’s internal HVAC system is working fine. However, because you’re sweating out these massive amounts of liquid, your body needs to replace it. Otherwise, you won’t be able to keep cooling down and it becomes increasingly likely that you will succumb to heat illness.

Electrolytes leave your body with your sweat. Since they’re responsible for keeping you functioning optimally, it’s pretty important to replenish them if you want to keep your internal HVAC doing its job.

Drinking lots of water and sports energy drinks can be a great way to hydrate yourself and cool down your inner body temperature. Sports energy drinks can help return needed electrolytes to your body to keep you going through the hot weather.

Dehydration can occur even when you think you are hydrating. Caffeine, alcohol, and some medications can cause dehydration, so you may have to put down that pick-me-up (or supplement it with some good, old-fashioned H2O). Yeah, a crisp beer can feel like heaven under the hot sun, but that glorious ale can actually contribute to further dehydration.

2. Wear sunscreen.

While sunscreen can provide immediate protection from UV rays, its effects hold even better long-term value. Avoiding skin damage from the sun can also protect you from skin cancer later in life. Besides, it’s definitely not fun to work while your skin is a blistering, painful mess. (The thought of wearing a safety harness while suffering from a sunburn is somewhat… horrifying.)

3. Cool down.

Keeping cool as a construction worker can be difficult when you’re under a deadline and trying to get a job done. However, with some careful steps, you can manage to keep cool—even under the summer sun.

The most obvious step can be to work when the sun is not at its strongest. Avoid intense labor during the peak hours of 12 to 3 PM (a good time to schedule lunch!). When possible, consider working through the night to remove the sun from the equation.

Wear light, loose, and breathable clothing so that you’re not contributing to the heat any more than you need to. You know how hot black asphalt can get thanks to the sun’s rays, so don’t turn your black shirt into a grill.

Keep ice water buckets filled with rags available for workers to use to cool down intermittently. Water on skin acts similarly to sweat. When it evaporates, it takes some of your body heat with it. A cold rag serves as a preventative measure, but can also be used to quickly cool people down if they are suffering from heat stroke. Whoever thought the ice bucket challenge could be practical?

4. Monitor yourself.

Remain mindful of how your body feels. If you feel sick, respond appropriately. Don’t be too proud to take a break or sit down. No one is going to call you tough when you’re passed out or throwing up at 2 PM on a Tuesday. If you have a FitBit or a similar device, keep track of your heart rate as the day goes on. If it seems abnormal, it probably is.

5. Look out for coworkers.

When you work in the summer heat, sometimes the effects of it can hit you when you least expect it. If one of your coworkers looks like they are going to be sick or fall over, do your best to make sure they do so safely and get the immediate help they need. If someone has fainted, call your supervisor or 911.

6. Wear proper protective gear.

On top of sunscreen, light clothing, a hat, and sunglasses, you should also be sure to use protective gear for the construction site itself. If you are going to work at an elevated height, use a harness. You can’t control when you faint, so it is good to know that if you fall, you won’t plummet 30 feet. Heights are scary enough without throwing heat illness into the mix!

7. Be aware of your surroundings.

Keep worksites clean and safe so that you or a coworker will be able to land safely if you faint. An exposed saw blade doesn’t make a comfy pillow.

We made a ❄chill❄ infographic that hits the construction heat safety basics:

construction heat safety tips

Signs of Heat Illness for Construction Workers

Identifying the signs of a heat illness for construction workers can help save the lives of you or your friends and coworkers. The two types of heat illness are heat exhaustion and heat stroke.

Heat Exhaustion Symptoms

  • Headache
  • Dizziness
  • Fainting
  • Confusion
  • Irritability
  • Thirst
  • Nausea or vomiting

Heat Stroke Symptoms

  • Confusion
  • Unconsciousness
  • Seizures
  • No sweating

What to Do

In order to prevent heat illness on the construction site, one should create a heat illness prevention plan to adhere to in the summer months. A break station with shade, ice water, cool rags, and fans can allow construction workers a space to recuperate during the day.

Training sessions can help provide you and your coworkers the information they need to take necessary precautions and identify heat illness on the jobsite. If possible, keep work schedules out of peak sun hours. Always be sure to have ample cold liquids and remain on the alert for signs of heat exhaustion or heat stroke.

If you see that someone has fallen ill from the heat, call your supervisor or 911. If you are sure they haven’t broken anything, move the worker to a cooler area. Cool them down the best you can by removing extra clothing and using a fan and water to reduce their body temperature. If they can ingest it, give them water or a sports drink to sip on and replenish their fluids.

The summer months are a busy and lucrative time for construction workers. However, those same beautiful, sunny days can quickly turn dangerous if the proper measures aren’t taken to avoid heat illness. So, follow these tips, stay safe, and have a great summer!