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July, 2015 - Smart Service

Tour our office!

On July 24th, 2015 by

Throughout my career I’ve watched as more and more business transactions have moved to the internet. Even in the business-to-business sphere, it seems more deals are happening online than off. The convenience of making exchanges in this manner benefits everyone involved, but I feel it’s still important to put a personal touch on things. That’s why I’m proud to present this video tour of our headquarters:

We’re not just another faceless software company. We’re a closely-knit group of real people, and we care about our customers. Every person in our building is here to make sure our customers’ experiences with our products are fantastic.
To read more about our company and the people that make it up, check out our revamped company page.


Dropbox Integration

On July 8th, 2015 by

The latest versions of iFleet and Smart Service bring a very exciting new feature to the table: Dropbox integration! Once Dropbox is set up as your image directory in Smart Service, your field technicians will be able to access crucial customer and job information in the form of files saved to Dropbox. From the field, they’ll be able to pull up a customer’s old forms, photos, sketches, or work orders. Take a look at how it works:

The first step is to create a Dropbox account (this is free, and can be done at Dropbox.com) on the computer (or server) on which Smart Service is installed. Then, you simply need to tie your Smart Service image directory into Dropbox (see above video for greater detail). Once this is accomplished, your field technicians’ lives suddenly become a lot easier. They can pull up old forms related to a customer, look at drawings or pictures created by another member of the company, and add new photos to be sent back to the office during a future iFleet sync.

Better still, any future work orders your field technicians create for a customer in iFleet will be automatically added to that customer’s Dropbox folder. This happens in the background, with no manual input required. The next time your company sends someone out to perform a service for the customer, they’ll be able to look back at the previous work order without a problem. If you’d like to find out more about how Smart Service and iFleet’s new Dropbox integration can help your techs in the field, request a free demo or speak to a sales rep (1-888-518-0818) today!



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